Product Returns and Credits

Our Return Policy

We realize that there may be times when an item you ordered needs to be returned. 

Any item can be returned to us for any reason as long as you have the invoice included with your shipment, the products are undamaged, unopened and with seals intact.  The products must be returned to us with in 30 days of the date the product was shipped to you.  The refund will not include the shipping and handling expenses.

You must return all of the products from the order.  Partial Returns are not allowed.

ATC offers a "no questions asked" 30 day money back return policy from the date of shipment.  (Of course, your return credit will not include the shipping and handling costs as these services were provided.)

• We must RECEIVE your returned product within 30 days of the date you received the product.  Please plan your shipping accordingly.

• You must also have sent us an e-mail telling us which products will be retuned and when we should expect the return.  Please use the Request For a Return Refund e-mail form which can be found > here <.

• Returns requested after (30) days must be pre-approved and may be subject to a 25% restocking charge.  For this, please use the Request For a Return Refund e-mail form which can be found > here <.

• Only products received back in an unopened and undamaged state will be issued any credit.  Opened or used products or otherwise damaged goods cannot be returned and credit will not be issued.

• Should you refuse delivery on any product from our shipper, an automatic 25% restocking fee will be assessed.  The rule here is:  Do not refuse shipment from the carrier.

• In no case will any shipping or handling charges be credited on returned products.

• No partial refunds can be granted.

• Returns sent postage due or freight collect will not be accepted and will be returned to you to process correctly with in the 30 return policy.

• We do all Returns on Wednesdays.   You will receive a credit to your original credit card the following Wednesday after we receive the return of your product.

We suggest you send the products in the original packaging to avoid damage and please make sure you keep your return shipping information is case the products are lost or damaged.  Sending via some shipping media with a tracking number can be very helpful.  We can not be responsible for products that are damaged in your return shipment.

Please use this address only:

ATC

Attention Returns

1302 Augusta National Boulevard

Winter Springs, FL 32708

Phone: (877) 372-2815

Thanks giving us the opportunity to serve you,

The ATC Team

Go Ahead And Ship Your Return To Us At The Address Above. 

YOU DO NOT NEED A CONFIRMING E-MAIL FROM ATC BEFORE RETURNING YOUR PRODUCT(S).

Then please fill out the Full Product Refund Form so we will know when to expect your return and can assist you in tracking should that become necessary.

Full Product Refund Form

We do all Refunds on Wednesdays.

You will receive a credit to your original credit card the following Wednesday after we receive the return of your product.

Please Only Submit e-mail From This Form. 

Please do not call the ATC main phone number. 

They are not set up to help with tracking or shipping issues.

 

Your Name * Your Order Date * Your Order Number * Accurate e-mail * Comments *

All Information Is Private And Confidential.

Thanks giving us the opportunity to serve you,

The ATC Team